Privacy Policy

Last updated: 13 November 2026

This is a translation for your convenience. The German version is legally binding.

1. Who is responsible?

Mava Forge
Owner: Martin Günther
Carl-von-Ossietzky-Straße 117
09127 Chemnitz
Germany
Email: info@tickolo.com

2. The Tickolo app

2.1 What the app stores on the device

So that the game works, the app stores the following only locally on your device:

• Child profiles: a freely chosen name or nickname, the age (for suitable tasks) and the chosen character,
• game progress, collected hearts, treehouse furnishings and stickers,
• learning progress (e.g. which tasks were solved),
• settings such as volume, playtime limit and the parent PIN,
• which cases have been purchased.

This data is not transmitted to us or to third parties. We have no access to it. A nickname is enough – a real name is not needed.

Deleting: you can delete individual profiles in the parents’ area under “Kinder-Profile” (child profiles). All data is deleted when you uninstall the app.

Device backups: if a backup (e.g. iCloud Backup or Google backup) is switched on, the app data may be part of it. This happens through your Apple or Google account and under their terms; we do not receive this data.

2.2 No internet connection needed

All content (pictures, voices, puzzles) is included in the app. It plays offline and does not connect to our servers by itself. No advertising, analytics or tracking services are built in.

2.3 Purchases

The first case is free. Parents can buy further cases once, in the parents’ area. The purchase is handled entirely by Apple’s App Store or Google Play, which process your account and payment data under their own privacy policies. The app only receives confirmation of which case was purchased. We do not receive payment details.

• Apple: apple.com/legal/privacy
• Google: policies.google.com/privacy

When you download the app, Apple or Google also process download data (e.g. your account). We have no influence on this. From the stores we only receive aggregated, non-personal figures (e.g. number of downloads, or crash reports if you agreed to share them on your device).

2.4 Children

Tickolo is made for children aged 5 to 10. We deliberately do not collect any personal data from children. Purchases and settings in the parents’ area are protected by a task for adults or a parent PIN.

3. This website (tickolo.com)

3.1 Hosting with Cloudflare

This website is delivered by Cloudflare (Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, USA). When you visit, Cloudflare processes technically necessary data, mainly your IP address, date and time, the page requested and details about your browser. This is needed to deliver the page and protect it from attacks. The legal basis is our legitimate interest in a secure, working website (Art. 6(1)(f) GDPR).

Cloudflare may also process data in the USA. Cloudflare is certified under the EU-US Data Privacy Framework; processing is based on Cloudflare’s data processing agreement. More: cloudflare.com/privacypolicy

3.2 No cookies, no statistics

We set no cookies and use no statistics or tracking services. Fonts and images are loaded directly from this website, not from other servers. Only if you click “Sound on/off” or choose a language does your browser remember that choice locally (in “local storage”). It is not sent to us and can be deleted at any time in your browser settings.

4. Contact by email

If you write to us, we use your email address and message only to answer your enquiry (Art. 6(1)(b) or (f) GDPR). We handle our email with Google Workspace (Google Cloud EMEA Limited, Ireland) as a processor under a data processing agreement. We delete messages once they are dealt with, unless legal retention periods apply.

5. Your rights

You have the right of access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and objection (Art. 21). Just write to info@tickolo.com.

You can also complain to a data protection authority, for example the one responsible for us: Die Sächsische Datenschutz- und Transparenzbeauftragte, Devrientstraße 5, 01067 Dresden, Germany, datenschutz.sachsen.de.

6. Changes

If the app or this website changes, we will update this policy. The version published here applies.