Help & FAQ
Here are answers to the most common questions. Can’t find yours? Write to us: info@tickolo.com
The app is currently available in German. An English version is planned.
How do I open the parents’ area?
Tap the parents’ symbol on the start screen. To keep children out, you type a number that is shown in words – or your parent PIN if you have set one.
I forgot the parent PIN.
Enter a wrong PIN three times or choose “PIN vergessen” (forgot PIN). A harder number task appears. Solving it deletes the PIN, and you can set a new one under “Einstellungen” (settings).
How do I buy more cases?
In the parents’ area under “Fälle kaufen” (buy cases). Each case is a one-time purchase – no subscription and no in-game currency. Payment goes through your Apple or Google account.
New device – are my purchases lost?
No. Sign in on the new device with the same Apple or Google account, open the parents’ area and tap “Wiederherstellen” (restore) under “Fälle kaufen”.
Can I limit playtime?
Yes. In the parents’ area under “Spielzeit” (playtime) you set how long children may play each day. When the time is up, Tick says a friendly goodbye. This applies to each child separately.
Several children – is that possible?
Yes. Under “Kinder-Profile” create a profile for each child – with their own progress, treehouse and tasks suited to their age.
How do I delete game progress?
In the parents’ area under “Kinder-Profile”, tap “Löschen” (delete) for that child. This cannot be undone. Uninstalling the app deletes all data.
Does the app need the internet?
No. Everything is included in the app. You only need the internet to download it and for purchases.
Does Tickolo work on a TV?
Yes, on TVs with Android TV or Google TV. You play with the arrow keys and the OK button on the remote.
What age is Tickolo for?
For children aged 5 to 10. Everything is voiced, so children who can’t read yet can play too. The tasks adapt to the age you set.
Does the app collect data about my child?
No. Everything stays on your device. No ads, no tracking. Details in our privacy policy.